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Troubleshooting Find (on this page): Ctrl+F ● Emails: What should I do if I have not received my weekly email with an access code for my next lesson? Firstly, please check your Junk Mail or SPAM box to check that SpeechSchool.TV emails are not being sent there.  Set your email system to accept emails from courses @ speechschool.tv.  Secondly, if you are still unable to find the access email please contact us so we can send it to you manually.  (It is a good idea to provide us with an alternative email at this time in case your main address is experiencing a problem). ● Programs: I am unable to access my show with the access code given Please check your email for the latest access code or notification on your subscription.  You need to always use the access code from your latest subscriber email.  Depending on your security settings, the system may ask you to enter this User name and Password a second time.  (You can copy & paste the password). I am unable to access previous lessons All previous lessons are available from the buttons on the right hand side of your latest lesson.  You need to always use the access from your latest subscriber email to access all lessons. I am unable to view the videos Ensure that you have the latest Flash player installed with your browser.  This can be downloaded from the website below: http://get.adobe.com/flashplayer I need to view SpeechSchool.TV lessons on Android, iPhone or iPad? This is now available by first downloading the Skyfire app:* Please select:  Android    iPhone    iPad *Subject to availability The videos take a long time to load SpeechSchool.TV is best viewed with a broadband connection on a media equipped computer.  During longer videos it is recommended to pause the video to allow for the upload of the rest of the show. The video stops midway before completing the lesson Please pause the video as it plays and allow time for loading.  If this continues to happen please clear your browser history and ensure no other programs are running at the same time.  Do a disk clean up and restart your computer.  Continued failure to fully play the video may be due to a slow or unstable internet connection. How do I clear my browser history? In Internet Explorer go to Tools > Internet Options > Delete Browsing History I am unable to open the exercises files These require the Adobe PDF reader to view.  You may download this here: http://get.adobe.com/reader I am unable to open the sound recording files Right click and save the recording to your computer and use an alternative audio player.  Alternatively update your Windows Media Player: http://www.microsoft.com/windows/windowsmedia/download ● Assessments: My microphone is not recording or not recording clearly It is recommended to use a high definition plug in microphone such as the one sold on our assessment page.  The microphone receiver should sit a couple of inches from your mouth.  Do not use your computer's built in microphone as the recording level can be inconsistent.  If you are unable to connect a microphone you may need to obtain technical support from your computer supplier. I am unable to run the Voice Recorder software Please right click on the link below and select 'save target as'.  Save the software separately on your hard drive and run from there.  It will operate in the same way. Right click here to save the Voice Recorder I wish to restart the test and cancel the recording Because speech is habitual, to ensure the most accurate assessment we do not recommend restarting the test.  However if the recording has become compromised simply press stop and then record to restart (any previous material will be deleted). ● Website: The buttons are not working correctly on the website You need to have Java installed with your browser.  You may download this here: http://www.java.com/en/download/index.jsp I am having trouble viewing the website or seeing full pages SpeechSchool.TV is best viewed full screen size in Internet Explorer 8+ at a minimum resolution of 1024x768.  A broadband internet connection is recommended.

Topics: Emails Programs Assessments Website

                                          

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