SpeechSchool.TV: call center training, call centre training, contact center training

As a call or fulfillment centre, the way your operators communicate with callers can be an important source of competitive advantage.

Studies have shown that some accents are trusted more than others. When you are able to communicate with the customer in an accent they respect, the communication will be more efficient and effective, delivering better outcomes for your clients.

The low cost programs at SpeechSchool.TV are designed to take little time each week but develop competence over time through immersion and constant practice. This means that it is a very economical way to improve the speech performance of operators without large outlay or time commitment. With a 10-15 minute program once a week and practice of the techniques each day, you can start to see noticeable improvement.

We have developed programs to reflect the most neutral, preferred and effective modes of English speech:

In terms of accent refinement these fit into two categories, the English Accent and the American Accent.

The Master Communicator Program is also offered which covers the finer points of Voice Coaching (getting the best from your voice), Customer Communication, Public Speaking, Effective Communication, Sales Presentation and more.

"With the help of your accent program I am now better able to handle callers who may have previously had some difficulty with my accent."
- Elena Tang, Employment Relations Infoline
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